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Customer success

The help you expect from digital asset management experts

 

We do customer service a little differently at Widen, and people are noticing

“The support options [at Widen] are incredible. They care about their users succeeding and come up with inventive ways to ensure it.”

Jak Krumholtz

Digital Asset Specialist | Pilot Corporation of America  

We ensure you get the most out of your digital asset management (DAM) investment, right from the start. We’ll work with you to identify your DAM goals, or desired customer outcomes (DCOs), that define what success looks like for your business.

Real help from real people

We’ll be with you every step of the way to support your ongoing success. With our Customer Success, Managed Services, and Support teams, we offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency. We also keep customers involved in the product development process. With visibility into our roadmap, customers can vote and comment on upcoming releases. Our User Experience (UX) team also involves customers in research to ensure our product updates align with their needs.

Our mission: To be the best part of our customers’ day.

 
Customer Success team
 

Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.

 

Quarterly check-ins about new features, functionality, and the performance of your Widen Collective® site.

  Expert advice on strategy, optimization, and long-term success built around your desired outcomes.
Managed Services team
 

Our Managed Services team provides you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.


We offer options to partner with your team to provide short- or long-term system administration that makes your Collective site the best it can be.   We can also organize your digital assets and prepare them for ingestion into your Collective site.
Widen Support team
  Our Support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them. 
Helpful how-to articles are also available day or night on our .

Need help?

Widen Connect offers email, phone, chat, and on-demand support options.

“Widen is amazing. Their customer service is unbelievable, and their CSMs are top-notch.”

Kelly Owens
Graphic Coordinator

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